Business Expert Digital Commerce (m/f/d)

The Business Expert Digital Commerce oversees all platform solutions—including M.Shop, M.Commercial Data, M.Companion, and Customer Self-Service—ensuring strategy, requirements, and cross-squad initiatives are aligned and executed effectively. Working closely with the Platform Lead, the role manages, optimizes, and tracks performance to deliver seamless, customer-centric experiences. It supports growth by driving digital project rollouts, collaborating with cross-functional and local teams, and acting as the key connector between markets, stakeholders, and technical teams. Additionally, it builds organizational capability through playbooks, eLearning, and upskilling initiatives.

Job Responsibility

• Own cross‑platform business topics (M.Shop, M.Commercial Data, M.Companion, CSS) ensuring alignment and coherence
• Act as the primary interface between local country teams and the platform organization, clarifying and validating demands
• Translate business needs into actionable technical requirements and communicate constraints clearly to stakeholders
• Challenge assumptions and ensure decisions are grounded in validated business rationale
• Review, triage, and enforce quality standards on incoming requests before they reach development teams
• Collaborate with Platform Lead, Squad Leads, and Operations Managers to maintain alignment, stability, and continuous improvement