Customer Service Coordinator (m/f/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Provide accurate and detailed information about products and services.

• Resolve customer complaints and issues efficiently, with empathy and professionalism.

• Collaborate with team members to continuously enhance the customer experience.

• Participate actively in training sessions, team meetings, and knowledge-sharing activities.

• Support marketing initiatives, including social media management and content promotion.

• Assist with special customer service projects as required.

• Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.

• Organize, prepare for, and actively engage in events, meetings, and training sessions.

Requirements

• Very good knowledge of German and English (C1)

• strong communication skills

• excellent online/offline marketing skills

• Active, motivated team player; able to work independently

• PC skills with the MS Office package

• Strong Excel Skills

Benefits

• The office has excellent public transport connections

• A motivated team that supports each other

• The opportunity to contribute your individual strengths

• The opportunity to work in a Multinational Company

If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us, then you have come to the right place!