Product Manager - Post Order Experience (m/f/d)

As a Product Manager for Post-Order Experience (m/f/d), you'll own the end-to-end experience customers have after placing an order - from real-time tracking through delivery completion and everything that happens when things don't go as planned.

This is a unique role that sits at the intersection of operations and consumer Product. You'll shape customer-facing experiences like order tracking, delivery communication, and our Help Center, while also building and improving the operational systems behind workforce management, including employee data integrations, working-hour tracking for productivity and payroll, compliance and identity verification.. The scope is broad and evolving - we're looking for someone comfortable navigating ambiguity and shifting priorities in a fast-paced environment.

You'll partner closely with operations, customer care, engineering, design, and analytics to deliver improvements that customers feel and that scale operationally.

You will:

• Own the product vision and roadmap for post-order customer touchpoints, including order tracking, delay management, delivery status communication, and post-order feedback
• Drive improvements to our help center and customer support experience, identifying opportunities for automation and self-service
• Build and maintain workforce management tools and integrations (scheduling, punching, HR system integrations, compliance workflows)
• Collaborate with operations stakeholders to ensure rider-facing and customer-facing systems work together seamlessly
• Define and monitor key metrics across customer satisfaction, operational efficiency as well as workforce data quality and compliance 
• Lead discovery, prioritization, and delivery with a cross-functional squad of engineers, designers, and analysts
• Balance quick tactical fixes with longer-term strategic bets - this domain requires both