EB
Job details
Company
Enpal B.V.
Location
Berlin, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
IT Support & Helpdesk
Posted date
12 Mar 2026
Valid through
Job description
- Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
- Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
- Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
- Escalate incidents appropriately while maintaining accountability for resolution tracking.
- Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
- Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
- Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
- Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
- Support onboarding and offboarding processes, ensuring smooth user transitions.
- Identify recurring issues and proactively recommend process or technical improvements.
- Contribute to internal documentation and knowledge base development.