Specialist Software Support French & English (m/f/d)

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

You are real team player who likes to deal with complex software support requests and you always find a perfect solution? Databases, server operating systems and queries in SQL are no witchcraft for you? You live the thought "there's nothing you can't learn"? Perfect, we would really like to get to know you better!

• Support DocuWare´s partners and customers (FR/EN)
• Qualification & analysis of complex issues in virtual and cloud-based environments
• Provision of individual solutions, partly in cooperation with team colleagues
• Dealing with requests using remote tools, mail and telephone (no call center activity)
• Documentation of the processing steps in the central ticket system
• Coordination and cooperation with software development and product management

What you need to succeed

• Completed training as an IT specialist, IT informatics clerk or a similar apprenticeship
• We are also happy about motivated career changers!
• Initial experience in customer/IT support
• Sound knowledge of Microsoft Windows client and server operating systems
• Good knowledge of databases (e.g. MS-SQL, Oracle, MySQL) and Microsoft web servers
• Ideally knowledge of creating queries in SQL
• Very good knowledge of French & English, German is a plus
• Service- and customer-oriented appearance

Please send your CV in english.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them. 
 As part of the DocuWare team, you will benefit from many advantages: 
  

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work from home in France and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences, internal team building measures).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world. Every quarter you will visit our office in Germering, where all the colleagues from Europe come together.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• We only use the latest technologies - find out more on Stackshare. 
• Wide scope for responsibility and creativity, flat hierarchies, short decision-making channels.
• A stable job with a well established and growing company.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.

For better insights, check us out on Instagram!

Your hiring partner

Lea Thanner
Specialist Recruiting & Employer Branding