Sales Admin Specialist (Front Office) with German, English and Polish

Job Purpose

You will support commercial operations by ensuring accurate and timely execution of sales conditions, including discounts, rebates, and customer claims. You will maintain data integrity in SAP and related systems, enabling smooth sales processes and compliance with internal and external standards. You will collaborate closely with pricing, finance, and master data teams, and represent the unit during audits.

Responsibilities:

• Administering standard and tactical discounts, including pre-order schemes and special price conditions in SAP
• Maintaining rebate agreements and condition contracts, ensuring correct setup of rebate reasons and thresholds
• Monitoring accruals and ensuring proper reporting and reconciliation
• Collaborating with pricing and finance teams to validate rebate logic and ensure alignment with G/L accounting
• Supporting automation initiatives and participating in testing of rebate settlement flows and memory optimization
• Maintaining documentation for audit and compliance purposes
• Managing customer claims across categories such as price discrepancies, sales segmentation issues, VAT errors, and service failures
• Coordinating with other teams to validate claims and issue credit/debit notes in a timely manner
• Ensuring accurate input and maintenance of customer master data in collaboration with the Master Data team
• Supporting monthly closures and reporting activities and driving continuous improvement initiatives in sales administration processes

Qualifications & Experience Required

Education, Master, other certification:

• University degree in business, economics, or related field

Experience:

• 2–4 years of experience in sales administration or customer service

Technical Skills:

• Proficiency in SAP and rebate management tools such as Pricefx and xSuite
• Strong analytical and organizational skills
• Experience with claims workflows and credit note issuance (preferred)
• Familiarity with EMEA regional pricing and compliance standards (preferred)
• Ability to work in a matrix environment and manage cross-functional coordination (preferred)

Languages Skills:

• German C1
• Polish B2
• English B2

Soft/Behavioral Skills:

• Attention to detail and accuracy
• Strong communication and collaboration skills
• Ability to manage multiple priorities and meet deadlines
• Problem-solving mindset and continuous improvement orientation
• Adaptability to work in a dynamic, matrix environment