Warranty Manager

The opportunity

To lead and optimise warranty recovery across AJW’s global aviation supply chain, ensuring maximum value is realised from every component transaction. This role sits at the intersection of technical insight and commercial performance using repair knowledge, supplier relationships, and data-led decision-making to drive recovery, reduce cost leakage, and influence long-term component strategy.

Operating within a fast-paced, global aviation environment, the Warranty Manager offers direct exposure to OEMs, MROs, and key suppliers, with the opportunity to shape how warranty is managed at scale supporting AJW’s mission to transform aviation efficiency through smarter, more effective operations.

What you’ll be doing

• Manage the full warranty lifecycle (claim identification, submission, negotiation, recovery)

• Ensure timely and accurate processing of claims with suppliers and customers

• Maximise recovery value and minimise financial leakage

• Review technical documentation (e.g. teardown reports, findings) to support claims

• Challenge suppliers and negotiate outcomes to improve recovery rates

• Track and report warranty performance, identifying trends and risks

• Work cross-functionally (repairs, procurement, technical, finance) to support claims and prevent repeat issues

• Ensure compliance with contractual terms and warranty conditions

• Drive process improvements and better use of systems, data, and automation

About you

• Experience in warranty, repairs, or claims management within aviation or MRO

• Strong understanding of aircraft component repair processes

• Commercial awareness with experience managing cost and recovery

• Ability to interpret technical documentation and repair findings

• Strong negotiation and stakeholder management skills

• Analytical mindset with experience using data to track performance

Why join us?

We are AJW. We connect, supply, and deliver. We’re proud to be part of an industry that connects the world.

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.

• Free access to LinkedIn Learning to support your development.

• A discretionary bonus and healthcare.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.