Team Lead Design Operations (All Genders)

The Team Lead DO is a dynamic force at the intersection of strategy, process/KPIs definitions, while collaborating and driving seamless alignment across stakeholders and departments. The Team Lead DO uses deep expertise in design creation processes and communication across digital and print channels, ensuring consistency and quality in a complex, multi-channel landscape. 

By continuously optimizing processes, tools, and collaboration, the Team Lead DO fosters innovation, operational excellence, and the continuous evolution of design impact. 

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• Own the production management of several hundred digital and print assets per month. 
• Lead and mentor a team of 7 designers and 7-8 external freelancers with a positive mindset and support them in managing backlogs effectively and ensure tasks are well prioritized, defined and in line with our business goals.  
• Foster a culture of ownership, outcomes, and continuous improvement by running post-mortems and implement learnings. 
• Establish a data-driven design mindset and help the team utilizing digital analytics tools, testing and research. 
• Develop hypotheses and testing planning for creative variations across paid social, display, CRM, onsite, and print. 
• Work closely together with the conception and video team to align on narratives, messaging hierarchies and guardrails and translate campaign ideas into channel-specific creative strategies, design roadmaps and resource planning. 
• Own and ensure brand and campaign consistency and high-quality output across all touchpoints and assets. 
• Own and improve intake, briefing, scoping and prioritization and implement a transparent service model for stakeholders. 
• Maintain an asset library and guardrails hub, standardize modular, channel-adaptive templates, component libraries, and design systems to ensure efficiency and consistency. 
• Define and automate processes and workflows in project management- and ticket tools (Wrike/Jira) and establish RACI’s and QA loops with all relevant interfaces. 
• Own the creative tech-stack and drive efficiency in asset creation and localization by leveraging AI, Figma, Miro, Adobe etc.