Lead Shop Operations - Ecommerce (All Genders)

We're a vibrant, customer-focused team dedicated to creating the best shopping experience for pet lovers across Europe. As our Shop Operations Lead for our Central & Eastern European (CEE) markets, you will play a key role in shaping how our online shops look, feel, and perform - every single day.

In this role, you'll lead and develop a team of Shop Operations Specialists, ensuring flawless execution of onsite and app campaigns, high-quality content, and smooth day-to-day shop operations across multiple markets. You'll balance people leadership with hands-on operational oversight, making sure every banner goes live on time, every campaign meets our standards, and every customer enjoys a seamless shopping experience.

You'll work closely with international stakeholders, drive continuous improvement, and help your team grow, all while keeping our shops fresh, relevant, and perfectly tailored to local customer needs.

Your Responsibilities

• Lead, coach, and develop a team of Shop Operations Specialists responsible for multiple international shops
• Own the end-to-end execution of shop operations across your markets, including task allocation, prioritization, and workload management
• Ensure smooth and high-quality execution of key shop operations processes, covering product and content management as well as campaign delivery (banners, landing pages, content pages, visuals)
• Oversee content maintenance and optimization using our internal Content Management System
• Monitor team performance, conduct quality checks, and implement action plans where needed
• Drive consistency, accuracy, and high quality across all shop content and campaign elements
• Collaborate closely with Category Management, Campaign Management, Marketing, Optimization teams, and external partners
• Identify improvement opportunities, optimize processes, and actively share best practices across the wider Customer Excellence organization
• Provide hands-on operational support during absences or peak workload periods to ensure business continuity