IAM Service Owner (f/m/x)

Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS. 

In this role you will:

• Own and drive the IAM product vision and roadmap, covering identity lifecycle, MFA, SSO, groups & roles, PAM, and governance

• Ensure stable, secure, and SLA compliant operation of IAM services together with internal teams and external providers

• Translate business and regulatory requirements into product features and continuous improvements

• Monitor service quality, KPIs, risk posture, and compliance with frameworks (GDPR, CSOPs, ISO 27001)

• Manage collaboration with IAM service providers, participate in operational governance

• Maintain accurate and complete product documentation and Service Handbook

• Communicate roadmap changes, service updates, and operational issues to stakeholders across IT and business units

• Plan and lead IAM related projects of various sizes, milestones

• Support audits, identity governance initiatives, internal/external benchmarks, and security improvement programs

Your profile:

• Proven experience with IAM technologies and concepts (e.g., Azure AD / Entra ID, MFA, SSO, SCIM, RBAC, PAM, federation, identity governance)

• Solid background in IT Service Management, product ownership, or service delivery for security critical platforms

• Strong understanding of identity lifecycle, authentication standards and compliance frameworks

• Experience coordinating external providers, SLAs, and service quality KPIs

• Strong analytical and problem solving abilities with structured, independent working style

• Excellent communication skills in English and the ability to collaborate with global stakeholders

Your ZEISS Recruiting Team:

Markus Repp