UT DMS Technician

Join our User Technology (UT) team at Wise, where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being blockers. Our highly mobile, geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission, including device management, conferences and events, network infrastructure, service management, and user access management within various engineering and support functions. You will work in a smaller group within a global team, primarily in the Tallinn office. Additionally, you will provide support to co-workers traveling or working from anywhere outside the office.

We are a dedicated IT support team with a passion for solving complex problems and helping others succeed. We are a hybrid team where we come in at least 3 times a week but there are rare times when we might have to come in more frequently. Working together as a team is essential not only within our Tallinn office, but also with our team members in our other offices around the world.

 

Key Responsibilities

• Provide IT support and troubleshooting for both Windows and Apple environments.

• Manage endpoint support, including expertise in Kandji and Intune.

• Identify and suggest potential areas for improvement.

• Be an encyclopaedia on Wise's IT products and services.

• Document work thoroughly and create guides for fellow technicians and customers.

• Install, modify and repair computer hardware and software.

• Help acquaint new users with tools & tech in Wise.

• Ensure high-quality ticket management and understand the importance of efficient issue tracking.

• Procurement and vendor management.