Job details
Company
StepStone Group
Location
Dusseldorf, Germany
Employment type
Full-time
Seniority
Mid level
Primary category
IT Support & Helpdesk
Secondary category
Customer Service & Support
Posted date
5 Mar 2026
Valid through
4 May 2026
Job description
The job at a glance
Join our team and take ownership of IT service delivery across the DACH region.
Working in the Corporate IT department, you will lead helpdesk operations, drive service excellence through KPI/SLA management, coordinate IT workplace projects, and act as a trusted IT partner for stakeholders.
This role combines leadership, collaboration, and hands-on execution. We value thoughtful decision-making, strong communication, and a supportive leadership style just as much as technical expertise.
With a pragmatic, mission-always-possible mindset, you will ensure high service quality, strong user satisfaction, and smooth collaboration between local and global teams.
Your responsibilities
Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement
Act as primary IT liaison for regional stakeholders and coordinate closely with global teams and vendors
Lead and mentor a local team of 5, fostering an inclusive, customer-focused service culture
Plan and execute IT components of office moves and workplace projects, ensuring minimal business disruption