SG
Job details
Company
Shiji Group
Location
Žilina, Slovakia
Employment type
Full-time
Seniority
Mid level
Primary category
Account Management
Posted date
31 Mar 2026
Valid through
Job description
- Act as the technical support for clients, leading technical calls and resolving complex issues
- Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams
- Collaborate with internal teams and external partners to deliver reliable technical solutions
- Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
- Validate new releases, troubleshoot issues, and ensure expected functionality
- Maintain technical documentation and knowledge base
- Identify process improvement opportunities and optimize support workflows
- Execute operational tasks including data uploads, configuration, and data validation
- Provide expert guidance on API, SSO, system integrations, and survey implementations