Global Key Account Manager

The Global Key Account Manager’s (GKAM) main objective is to ensure the successful implementation and delivery of client projects on a global basis in line with the agreed client plan and ensure that contractual obligations are fulfilled and to identify new revenue opportunities within existing clients and to manage the contract renewal process. This role sits within the Business Assurance (BA) business line and will have global remit.

SGS’s BA portfolio of services including sustainability assurance (i.e. CSRD, GHG, ESG), assessment, auditing, and certification, medical devices regulatory compliance (i.e. IVDR, ISO 13485), supply chain assurance (SMETA, SCAN), digital trust assurance (i.e. ISO/IEC 27001, ISO/IEC 42001), consultation, and training. We have a global network of specialists and auditors who provide the knowledge and expertise to help companies comply with local and international standards, and ensure their people have the skills, training and professional development to support their organization to thrive.

Primary Responsibilities

• Take ownership of the management of global programs for successful implement and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
• Develop close relationship with all appropriate BA Business Managers and technical teams
• Prepare and maintain GKA client plans according to the global agreement
• Communicate the requirements of global contracts to BA Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
• Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing GKA
• Reporting to the GKA’s Senior Management at set intervals on the performance and outcomes of the SGS services delivered. This includes performance reporting and trend analysis from the programs delivered.
• Within the existing GKAs, identify new business opportunities and qualify them for the International Solutions Manager to lead the new business opportunity
• Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
• To achieve or exceed sales targets issued by GKAM Team Leader

Reporting To: GKAM Team Leader (GTL) - Business Assurance

Main Responsibilities:

• Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs and efficiently
• Function as the GKA’s advocate within the SGS network, actively coordinating the investigation and resolution/remediation processes for any client concerns or complaints following appropriate escalation procedures
• Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
• Manage customer expectations and contributes to a high level of customer satisfaction. Conduct annual business reviews with GKA
• Monitor customer, market and competitor activity and provides feedback to leadership and business management teams
• Annual re-evaluation of prices as per global MSA; Resecure and/or renew existing global agreements
• Report all sales activities on the CRM sales pipeline in a timely manner.
• Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
• Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity