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Product Owner (m/f/x) - Network Operations Center
REWE International Dienstleistungsgesellschaft m.b.H
Wiener Neudorf, AustriaPosted 26 days agoFull-time
Job details
Company
REWE International Dienstleistungsgesellschaft m.b.H
Location
Wiener Neudorf, Austria
Employment type
Full-time
Seniority
Mid level
Primary category
Product Management
Posted date
10 Apr 2026
Valid through
Job description
- Own the NOC product vision and roadmap; prioritize with stakeholders and the team; manage budget and results.
- Ensure operational stability, SLA/OLA compliance and continuous improvement across monitoring, alerting and incident/problem processes.
- Establish transparent performance reporting with KPIs (e.g., MTTA, MTTR, incident volume trends, availability).
- Lead cross‑functional coordination during operational incidents; provide clear, timely communication to business and IT leadership.
- Define and maintain runbooks, workflows, escalation paths; drive operational discipline and readiness of 24/7 processes.
- Drive Operational Excellence & Continuous Improvement: elevate ITIL process maturity, standardize workflows, and improve monitoring & incident workflows.
- Vendor & Partner Management: manage telecom providers, MSPs and tooling vendors; ensure performance, SLAs and service integration.
- Risk management for network operational stability; lead crisis management during major incidents.