Technical Delegate- Flying Doc (m/f/d)

Job title: Technical Delegate - Flying Doc (m/f/d)

Location: Field/ Germany

Working hours: 40

Staff Leasing/ AÜ

The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.

Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
Analyze issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions.
Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization.
Interpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods.
Produce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders.
Contribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels.
Coordinate and coach multidisciplinary teams at the point of repair; deliver on-the-job training and knowledge transfer to technicians.
Feed recurring issues and lessons learned into knowledge bases and continuous improvement loops.
Ensure safe working practices and cost-aware decision-making throughout diagnostics and repair support.
Manage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities.

What we offer

• Training opportunities: Support for your professional and personal development
• Work environment: A dynamic and supportive workplace
• Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
• Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
• Capital-forming benefits: From day one