Group Leader IT Service Delivery

Role Summary
The Group Leader IT Onsite Support leads the Group-wide strategy and delivery of onsite IT support, ensuring high-quality, customer-focused face-to-face services in close collaboration with the Service Desk. The role supports operational stability at sites and enables business productivity through reliable onsite support.

• Define and implement the Group-wide onsite IT support strategy aligned with IT and Service Desk operations.
• Own end-to-end delivery of onsite support services, ensuring SLAs, KPIs, and continuous improvement.
• Act as the primary IT contact for sites, ensuring a high-quality end-user experience.
• Lead and develop a distributed onsite support team, including workforce and skills development.
• Manage vendors, budgets, security, and key stakeholders, supporting major site and transformation initiatives.