Group Leader IT Global Onsite Support

Role Summary

As Group Leader IT Global Onsite Support, you are responsible for the strategy and delivery of onsite IT support across the Group, leading a distributed team and acting as a trusted partner for sites and local leadership.

What you will do

• Define and implement the group-wide onsite IT support strategy and operating model, fully aligned with overall IT strategy and business needs
• Own end-to-end delivery of onsite support services (deskside support, IMAC, site services), ensuring consistent, high-quality service across all locations
• Ensure seamless integration between Service Desk, Onsite Support, and other IT delivery teams, including ownership of incidents, problems, and major incidents
• Act as the primary IT point of contact for key sites and local management, driving service quality, user experience, and continuous improvement through KPIs
• Lead, develop, and scale a distributed onsite support team (15–20 staff), including budget ownership, vendor management, and compliance with security and audit requirements