Student Life Coordinator (m/f/d)

Your Responsibilities

The Role

As Student Life Coordinator you will be part of a team of five and will support the Student Support team by fielding general student enquiries by various communication channels and to provide general administrative assistance. 
 
Key tasks and responsibilities:

In this role your tasks and responsibilities will include, but are not limited to: 

• Being the first point of contact for our students on our campus in Potsdam. This includes information about visas and student related residence permits (study purposes, working rights, post-graduate residence permit options), city registration, blocked bank accounts as well as health insurance).
• Supporting regular communication with students through various channels and as first point of contact at our Welcome Desk.
• Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.
• Informing and advising students on studying abroad through information sessions and individual advising.
• Maintenance of international educational cooperations.
• Issuing and following up official letters, templates and forms.
• Answering emails promptly and professionally.
• Supporting students in their enrolment process on campus.
• Guiding students in their questions regarding the Gisma policies and procedures.
• Answering phone calls from students and providing assistance as needed.
• Performing other administrative duties as requested by our Line Manager Katja to support the seamless implementation and execution of processes.

Your profile

• Experience in front-line customer service.
• Excellent attention to detail and strong organizational skills.
• Proficiency in business correspondence with customers.
• Proficiency in MS Office suite.
• Fluency in written and spoken English and German.
• Knowledge of the Erasmus+ program is an advantage.

Why us?

• Opportunity to work with a great team in a dynamic and international culture
• A workplace in our modern, centrally located campus in Potsdam and Berlin
• Numerous campus events from the fields of art, culture, business, and science
• Opportunity to develop and implement new ideas and concepts
• Personal and professional development