Service and Billing Specialist with German

The UK and EMEA Billing team open the majority of our client accounts and providing our clients with access to our products across multiple platforms. Reporting to the Service and Billing Supervisor you will ensure that all billing requirements are met on each account. You will process renewal contracts and raise the relevant invoices, along with any account amendments and credit notes.

What you'll do:

• Perform new customer checks, open accounts, and set up product access.
• Apply pricing and fees and process account amendments (name, address, branch).
• Quality‑check and approve credit notes and manual invoices; investigate and resolve root‑cause issues.
• Load and review invoicing files and resolve exceptions.
• Monitor DPR license renewals and update systems accordingly.
• Manage daily workloads and ensure KPIs, SLAs, and compliance standards are met.
• Support audits and maintain accurate process documentation.
• Identify process and system improvement opportunities.
• Be an expert in the OLCS work queue and support other OLCS tasks.
• Train new or less experienced colleagues; act as a go‑to person for queries.
• Support Month End activities and assist with prioritisation.
• Monitor phone coverage and provide team performance updates.
• Complete monthly reports (DPR, price audit, GTM finance for WD2).