Head of Revenue Operations

About Us

As part of the Entyre Group, Pflegewegweiser is one of the fastest-growing health tech scale-ups in the Swiss market. We are based in Zurich, Berlin, and Boston, employ over 500 people, and are redefining outpatient care: tech-enabled, fast, effective, and truly human-centered.

We combine high-quality care with operational excellence, clear processes, and a modern, technology-driven organization.

We believe that everyone deserves to live a self-determined, dignified life at home, even when in need of care. Family caregivers provide incredible support every day and deserve professional backing, reliable structures, and genuine appreciation.

Position Overview

The Head of Revenue Operations is one of the most operationally critical seats at Pflegewegweiser. This is not a “manage billing” role. You will build and lead the revenue engine that sustains our ability to scale care — ensuring accuracy, compliance, visibility, and speed from claim creation through reimbursement and cash collection. You will own the full revenue cycle across Swiss market and architect the infrastructure behind it: workflows, reporting, controls, and team. This is a hands-on leadership role: you’ll design and build scalable systems, but you’ll also be in the details — digging into denials, pressure-testing processes, and jumping in when reimbursement is at risk. You’ll partner closely with Finance and Operations.

Key Responsibilities

• Own Pflegewegweiser’s end-to-end revenue cycle across Switzerland — from claim creation through reimbursement and cash collection.

• Be hands-on in the operation: review claims workflows, dig into denials, spot issues early, and drive fast resolution when cash is at risk.

• Build and continuously improve claims submission, denial management, medical coding oversight, accounts receivable, and reimbursement workflows.

• Translate billing requirements into standardized, scalable processes that support rapid expansion.

• Leverage your technical and analytical background to improve automation, data quality, and operational rigor across the revenue cycle.

• Design dashboards and reporting that provide visibility into billing performance, denial rates, reimbursement timelines, AR aging, and cash flow — and use them weekly to drive execution.

• Identify and eliminate revenue leakage, process inefficiencies, and quality gaps that slow reimbursement or create compliance risk.

• Maintain billing compliance with strong process controls, documentation, and audit readiness.

• Own accounts receivable performance and optimize collections cycles to improve cash velocity.

• Lead, mentor, and develop a high-performing billing team with clear accountability and high standards, while setting the pace through hands-on execution.

Qualifications

• Bachelor’s degree required (preferably in science, technology, mathematics, or engineering).

• Strong analytical and systems mindset — you can turn complexity into simple, repeatable processes.

• Comfort operating in a dynamic, fast-paced scale-up environment where priorities shift quickly and execution speed matters.

• High ownership mentality — you take responsibility for outcomes, not tasks.

• Experience leading or mentoring teams (preferred but not required).

• Fluent German

Personal Attributes

• High professional rigor and accuracy with an obsession for data quality

• Natural leadership presence shaped by high-performance environments

• Ability to translate complexity into clarity and action

• Thrives in fast-paced, mission-oriented settings where speed matters

• Ownership mindset, strong stakeholder management, and operational discipline

Location: Sonnentalstrasse 21, 8600 Dübendorf

Working model: Hybrid – 4 days in the office (Monday to Thursday)

How We Operate – Non-Negotiable:

"Insanely Great" for Families — Delivered Now 
Forget mere “satisfaction.” We deliver support that makes caregivers feel seen, understood, and valued. Anticipate their needs and solve problems quickly. The standard is "Insanely Great," period. Anything less slows us down and fails our families. 

Speed is King — Ruthless Focus is Key 
Velocity comes from focus. Eliminate distractions. Concentrate all effort on the #1 critical objective until it’s done, then move on to the next. Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure — move the needle now. 

Raise the Bar — Crush Mediocrity 
Mediocrity kills speed, morale, and companies. Hunt it down and eliminate it. Good enough is never good enough. Demand top performance from yourself and everyone around you. Own your work, deliver excellence fast, and accept no excuses. 

The Speed Algorithm — Question, Delete, Simplify, Accelerate 
Build momentum by questioning every requirement: who asked and why? Delete ruthlessly — parts, processes, bureaucracy. Simplify what remains. Accelerate cycle times relentlessly. “It can’t be done” means “You haven’t figured it out yet — go do it.” Break bottlenecks, find shortcuts, and remove friction. 

Act Like Owners — Bold Bets, Fast Action 
This is your company. Own the mission and the results. Take initiative, make bold bets that leapfrog progress, and act decisively. If you stumble, learn faster and go again. Bias for action is everything. 

The Bottom Line: 
We are building something vital at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump in and build faster, welcome to Pflegewegweiser!

If you’re ready to grow with us and make a difference, we’d love to hear from you!