Customer Service Specialist

We are seeking a Customer Service specialist who will be a liaison, provide product/services information, answer to questions, and resolve any emerging problems that our customer/providers accounts might face with accuracy and efficiency.

Key Responsibilities:

• Manage incoming mails and phone calls
• Generate sales leads/opportunities according customer feedback
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with stakeholders through open and interactive communication
• Provide/deliver to whom may concern accurate, valid and complete information by using the right methods/tools
• Handle customer complaints/requests/doubts, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Be aware of company policies on human rights, equal opportunities, data protection, and health and safety, and to comply with the legislation and standards of `good practice`. 
• Record Customer Orders on SAP and follow up of the order until it is delivered to customer/patient. Ensure all process is done in time and in a good manner.
• •Act proactively to find out any issue to solve it in advance