Help/Service Desk Support

Responsibilities

Peraton is seeking to hire for Help/Service Desk Support roles with its' Regional Cyber Center-Europe

 

Location: On-site, Wiesbaden, Germany 

 

Potential 2nd/3rd Shift work required

 

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to classified network users across RCC-E, diagnosing and resolving hardware, software, and connectivity issues on NIPRNet and SIPRNet systems in accordance with established SLAs
• Create, track, prioritize, and resolve incident and service request tickets using ServiceNow, ensuring accurate documentation of troubleshooting steps, resolutions, and escalation actions throughout the ticket lifecycle
• Administer user accounts, group memberships, and access permissions in Active Directory and related identity management systems, processing account requests in compliance with DoD access control policies
• Support Video Teleconferencing (VTC) systems and VLAN configuration requests, coordinating with network engineers to provision and troubleshoot classified and unclassified conference room connectivity
• Track and report IAVA compliance status for end-user systems, coordinating with system administrators to ensure timely patch application and maintaining accurate compliance records for government reporting
• Assist in onboarding new personnel by configuring workstations, issuing CAC-based credentials, and providing orientation on RCC-E IT policies, acceptable use requirements, and classified system procedures

 

 

Qualifications

Required:

• 5 years of IT Customer Service and Microsoft Server/PC application support experience with a Bachelor’s degree in a STEM field or Business Administration; 11 years of relevant experience may substitute for degree
• Must meet TESA Qualifications.
• DoD 8140 - IT (Technical Support Specialist) - Intermediate
• Certifications — no specific certification mandated
• 5 years Microsoft server and PC application support
• 5 years IT customer service in a technical environment
• 2 years U.S. military command and control or commercial LAN/WAN systems experience
• U.S. citizenship required
• Active DoD TS/SCI clearance 

Preferred:

• Proficiency with ServiceNow ITSM platform for incident management, service request fulfillment, and knowledge base maintenance
• Experience administering Microsoft Active Directory, including user/group management, GPO troubleshooting, and account lifecycle operations
• Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint) in a DoD or enterprise environment
• Working knowledge of VTC systems (Cisco Webex, DISA DVCS) and classified conference room AV/connectivity support
• Experience with remote desktop and remote support tools (SCCM Remote Control, RDP, DameWare) for distributed user support
• Understanding of IAVA compliance tracking and patch management processes in a DoD environment
• CompTIA A+, Network+, or Security+ certification
• Experience providing IT support on classified networks (SIPRNet/JWICS) in an OCONUS Army environment

 

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.