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Job details
Company
Brainlab
Location
Munich, Germany
Employment type
Full-time
Seniority
Manager
Primary category
Customer Service & Support
Posted date
12 Mar 2026
Valid through
Job description
At Snke, we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence, you’ll build and lead this function from the ground up — shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.
Your Mission
- Build & Lead: Establish and scale our service and support function — operationally and strategically — with a clear focus on quality, speed, and customer delight.
- Create Impact: Design smart processes and workflows that resolve support requests quickly and competently, always with a human touch.
- Collaborate Deeply: Work hand-in-hand with Product, Development, IT, and external partners to deliver sustainable, customer-centric solutions.
- Drive Excellence: Use KPIs, feedback, and monitoring tools to continuously raise the bar — turning satisfaction into genuine enthusiasm.
- Shape the Future: Implement modern support platforms (ticketing, self-service, etc.) that make our offering scalable and future-ready.