Supplier (Customer) Support Representative - German language

The Supplier Representative will report to the Manager, Supplier Success. The Supplier Representative will support the Supplier Success team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Liaise in writing and verbally with clients’ supply chains to evaluate regulatory compliance needs;
• Answer, screen and forward incoming calls from suppliers while providing basic information when required;
• Perform outbound supplier call tasks as required;
• Engage with unresponsive suppliers to help troubleshoot any inquiries/issues navigating our portal;
• Handle tier 1 and 2 supplier ticket responses/support, with assistance from Senior, Lead, Manager and Specialists;
• Work closely with Program Success to obtain high response rates for our clients;
• Language support across the organization; help in the translation of regulatory articles for our clients, as well as for our client’s supply chains, join prospect calls for language support with the Sales team;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.