PMS Tech Manager (F/M/X)

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Ensure successful deployment, integration, and continuous improvement of Accor’s digital and technology solutions across hotels in the region. The role supports hotel teams in maximizing the value of IT systems while aligning with global standards and local operational needs.

Your mission: 

• Deployment of Integrated IT Offer: Support the rollout of Accor’s integrated IT solutions (PMS, POS, CRM, etc.), ensuring local adaptation and alignment with hotel operations.
• Team management: Manage and motivate a dedicated team. 
• Performance, Monitoring & Optimization: Track and analyse system performance across the hotel portfolio to identify areas for improvement and synergy.
• Technology Advisory: Guide hotels in selecting and integrating technologies that align with their infrastructure and business goals. Provide a strong leadership role & voice on projects.
• Training & Enablement: Coordinate cross-functional training programs that build capabilities beyond tool-specific knowledge, focusing on holistic IT solution usage. Working with IT, business stakeholders and technology providers, develop implementation and training plans for other systems.
• Continuous Evaluation: Participate in regular assessments of deployed solutions to ensure they remain relevant to evolving guest and business needs.
• Innovation Scouting: Stay informed on emerging technologies (e.g. AI, automation) and support their integration into the hotel ecosystem where appropriate.
• Vendor & Partner Coordination: Liaise with technology vendors and service providers to ensure solution adaptability and compliance with local requirements. Effectively communicate technology related plans, actions and decisions with stakeholders.
• Reporting & KPIs: Contribute to consolidated reporting on system performance using standardized KPIs to measure impact on guest experience and business outcomes.
• Escalations: Be the focal point for coordination of escalated support issues and expert troubleshooting. Provide 3rd Level technical support/escalations to Americas/ENA/MEAPAC for strategic vendors/projects.
• Product Management: In the event that a Product is purely local, provide product management. If the Product takes on a Global dimension, ensure the transition to the Global Product teams and the collection of local requirements and business need.
• PMS Rollout: Lead the end-to-end rollout. This includes defining and coordinating the rollout plan, ensuring alignment with local operational contexts, and managing execution timelines. Maintain and manage within the Region the PMS environments to Accor business needs.

Key interactions:

• Product & Engineering Teams
• Regional IT & Applications Team
• Hotel Managers & VPOs
• Finance
• External Vendors
• Asset Managers