Internship- Luxury Travel Consultant Orient Express

We are seeking a motivated and detail-oriented Luxury Travel Consultant Intern to support our team during the launch of the new Sailing Yacht project. This is an exciting opportunity to gain hands-on experience in luxury travel sales, CRM data management, and operational optimization within a globally recognized brand.

Key Responsibilities:

• Audit and maintain data accuracy for all leads in Salesforce CRM.
• Assist in lead assignment based on language, schedule, and time zone.
• Monitor and ensure timely follow-ups on client emails and cases.
• Organize and optimize internal documentation and SOPs.
• Provide administrative support to enhance team efficiency.
• Manage the correct flow and scheduling of client calls.
• Handle client correspondence post-booking and ensure seamless transfer of information to the concierge team.
• Conduct market and competitor research to optimize sales strategies.
• Identify inefficiencies in Salesforce workflows
• Research and enrich client profiles for more personalized interactions.
• Support the prioritization of VIP leads to enhance the customer experience.
• Assist in tracking KPIs and conversion rates to provide analytical sales support.
• Help in building communications sent to team
• Take notes of meeting and provide minutes.