Senior Workplace Engineer with German

Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany.

Responsibilities

• M365 Knowledge: As a Senior Workplace Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365, and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency.

• Issue Resolution and Troubleshooting: Provide advanced support for M365-related issues by diagnosing and resolving technical problems promptly to minimize disruption and ensure a seamless user experience.

• System Upgrades and Enhancements: Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up to date and aligned with business requirements.

• Security and Compliance: Implement and uphold security protocols to protect M365 services from unauthorized access, ensuring compliance with industry standards and organizational policies.

• Collaborative Operations: Work closely with cross-functional teams to ensure the smooth operation of M365 services. Provide technical expertise for ongoing projects and support cross-departmental collaboration.

• Ticket Management: Manage and resolve support tickets through the ticketing system, prioritizing tasks to meet service level agreements (SLAs) and ensuring timely resolution of all issues.